Refund & Return Policy

Kiokart carefully checks all products before dispatch.

ELIGIBLE RETURN REASONS
• Wrong product delivered
• Damaged product received
• Manufacturing defects
• Missing quantity
• Product significantly different from order

MANDATORY UNBOXING VIDEO
Customers must provide:
• Complete unboxing video
• Visible shipping label
• Clear product condition

The video must not be:
• Edited
• Trimmed
• Cropped
• Filtered

REPORTING PERIOD
• Issues must be reported within 24 hours of delivery.

RETURN WINDOW
• Approved products must be returned within 7 days.

RETURN SHIPPING
• Return shipping charges are the responsibility of the customer.

NON-RETURNABLE PRODUCTS
• Customized stationery
• Personalized products
• Printed products
• Bulk custom orders
• School branding products
• Corporate branding products

PRINTING & COLOR VARIATIONS
Minor color or printing variations may occur due to screen settings, materials, and production processes and are not considered defects.

REFUND PROCESS
• Products are inspected after return.
• Approved refunds are generally processed within 7–10 business days.